Customer Success Manager - Divvy Cloud




We have great opportunities for experienced customer success managers with a passion for driving cloud infrastructure adoption and customer success. This role represents a single point of ownership for our enterprise customers facilitating technical, operational and commercial activities drawing on the rest of the DivvyCloud team. Customer Success Managers deliver value through a deep understanding of the customer cloud strategies, technical/operational requirements, and priorities of key stakeholders across security, IT, compliance and product teams. Customer Success Managers bring the full scope of DivvyCloud's automation software to bear on customer security, cost and governance requirements.
Here are just a few of the perks of working at DivvyCloud:
  • Company-paid health, dental and vision insurance
  • Unlimited PTO (paid time off)
  • Flexible work schedule
  • Fully stocked kitchen (snacks, beverages, etc.)
  • Company and team events
  • Training opportunities
  • Relaxation room and free gym [in HQ office]
  • Casual, fun and dynamic office located in Arlington (right by Courthouse metro)
  • Competitive salary, 401k program with company match, parental leave, unlimited PTO, and tuition reimbursement. 100% of employee health, dental and vision insurance premiums paid by DivvyCloud (and 85% of dependent premiums) Company Background / Culture


DivvyCloud is built and lead by passionate technologists focused on building next generation cloud automation technology. Our culture is centered around bringing together top talent to solve challenging technical problems. Passion and a self-driven personality is critical to an individual's success at DivvyCloud. Our goal is to build a culture and office environment that doesn't feel like work, but rather is a place you want to be. We have a proven, differentiated product; reference-able “brand-name” customers; experienced leadership; and dedicated financial backers. Our co-founders come from the online game industry (Electronic Arts) so we have fun while working hard to drive success for our customers, employees and company. DivvyCloud software enables organizations to achieve their cloud computing goals by simplifying and automating the lifecycle management of IT resources across leading public/private cloud platforms. DivvyCloud delivers multi-cloud infrastructure visibility, monitoring and automation to improve security, reduce cost and ensure compliance.

Responsibilities
  • Customer on-boarding - facilitate the transition from the sales process to the customer success team
  • In partnership with the customer, establish and track key metrics of success to measure value delivered and customer satisfaction
  • Develop proactive account strategies and solutions that expand the use of our software thereby growing value for the customer and revenue for DivvyCloud
  • Build key customer relationships from executive sponsors to operational stakeholders to hands-on technologists; turn key DivvyCloud users into strong advocates
  • Capture customer success stories, case studies and leverage customer relationships to benefits ongoing sales and marketing activities
  • Leverage a deep understanding of DivvyCloud software to drive value at the customer
  • Identify, validate and prioritize customer requirements and requests to feedback into DivvyCloud product development and business process improvements
  • Manage contract renewals and upgrades


Qualifications
  • BA/BS or advanced degree in business and/or computer sciences
  • 4+ years of experience in commercial enterprise account management for technology products (we work primarily with enterprise technology teams)
  • Strong track record of responsiveness, problem-solving, exercising good judgment and focusing on customer success
  • Unique ability to communicate a variety of messages to a variety of audiences
  • Knowledge and hands-on expertise with public cloud technologies such as AWS is required
  • Architecture Certification with at least one major Public Cloud provider (AWS, Azure, or Google) is required
  • Experience in a fast-growing, technology startup work environment
  • Self-motivated, collaborative, high-energy and diligent work ethic

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